Terms of service

 

Last updated: 10/17/2026

 

1. Introduction

Welcome to mattiamedia ("we", "our", "us"). These Terms of Service ("Terms") govern your access to and use of our website, digital products, booking pages and services (collectively, the "Services").

By accessing or using any part of our Services, you agree to these Terms.

If you do not agree, please do not use our Services.

 

mattiamedia is operated by:

Mattia Gregoroni, operating as "mattiamedia" (NIF 338282610)

Av. D. Carlos I 122, 1200-651 Lisbon, Portugal

Email: hello@mattiamedia.com

 

2. Definitions

"Services": all offerings provided on www.mattiamedia.com, including bookings, consultations, digital products and creative services.

"Digital Products": downloadable or delivered files such as PDFs, videos, templates, guides or any other digital content purchased through our website.

"Booking": any scheduled call, consultation or meeting reserved through our booking pages.

"Client", "you", "your": anyone using our Services or making a purchase from mattiamedia.

"Consumer": a client who acts for purposes outside their trade, business or profession.

 

3. Services We Provide

We offer creative and digital services, including but not limited to:

• Project calls and consultations

• AI visuals, AI films and creative direction

• Brand identity and website design

• Digital products (PDF guides, templates, video content, educational material)

 

Creative projects are agreed in a separate written proposal or agreement, which takes priority over these Terms where they differ.

These Terms apply to general use of the Website, bookings and digital product purchases.

 

4. Bookings

Project calls booked through the Website are free of charge unless clearly stated otherwise on the booking page.

Please join the call on time using the link you receive. If you are more than 15 minutes late, the call may be cancelled or rescheduled.

If you cannot attend, please cancel or reschedule using the link in your confirmation email, or let us know at hello@mattiamedia.com.

We may refuse or cancel bookings that are clearly abusive, fraudulent or made with false information.

 

5. Payments

Paid services and digital products are processed by third-party payment providers. We never see or store your full card details.

By completing a purchase, you authorize the payment provider to process your payment.

Prices are shown before checkout. Applicable taxes (such as VAT) are added or included according to the law of your region.

 

6. Digital Products and Right of Withdrawal

Consumers in the European Union normally have 14 days to withdraw from an online purchase.

For Digital Products that are delivered immediately, you will be asked at checkout to expressly agree that delivery starts right away and to acknowledge that you therefore lose the right of withdrawal once the download or access begins.

After that, Digital Products cannot be returned or refunded for reasons such as a change of mind or lack of use.

This does not affect your legal rights if a Digital Product is defective, not as described or not delivered. In that case, contact us at hello@mattiamedia.com and we will fix, replace or refund it as required by law.

 

7. Intellectual Property

All content on the Website and all content provided by or purchased from mattiamedia is protected by intellectual property laws.

Unless explicitly agreed otherwise in writing, you receive a personal, non-transferable, non-exclusive license to use the purchased content.

You may not:

• share, resell, copy, redistribute or publish our content

• upload Digital Products to public or private platforms

• send or forward purchased material to others

• remove branding, watermarks or identifying marks

• claim our work as your own

• reverse engineer any template, system or creative asset

 

Violations may result in termination of access and legal action to recover damages.

 

8. AI-Generated Content & Creative Material

AI-assisted visuals, concepts and creative outputs we create remain our property until they are delivered and paid for.

Where applicable, usage rights are transferred only upon final delivery and full payment, and only for the usage agreed in the proposal.

Drafts, previews, test renders and exploratory concepts may not be distributed or published unless we approve it in writing.

Because AI tools are involved, some outputs may not be eligible for copyright protection in every country. We do not guarantee exclusive rights beyond what the law allows and what is agreed in writing.

 

9. Prohibited Use

You may not use our Services to:

• engage in unlawful, abusive or fraudulent behavior

• send spam or automated submissions through our forms or booking system

• copy or replicate our Website, systems or branding

• interfere with servers, security layers or automated flows

• misuse or exploit Digital Products or creative content

 

10. Limitation of Liability

To the maximum extent permitted by law:

• Our Services are provided "as is", without warranties beyond those required by law.

• We do not guarantee specific results, performance, income or business outcomes.

• We are not liable for indirect, incidental or consequential damages, such as loss of profits or data.

• Our total liability for any claim is limited to the amount you paid for the specific Service.

 

Nothing in these Terms limits liability for intent, gross negligence, death or personal injury, or any liability that cannot be limited under applicable law, including mandatory consumer protection law.

 

11. Delivery of Digital Products

Digital Products are delivered by email, download link or direct access after purchase.

Please save and back up your files. We may not be able to replace lost or deleted products.

 

12. Termination

We may suspend or terminate access to our Services if you violate these Terms, engage in misuse, abuse or fraudulent activity, or if required payments fail.

If we terminate access for these reasons, you are not entitled to a refund, except where the law requires it.

 

13. Governing Law and Disputes

These Terms are governed by the laws of Portugal.

If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring a claim in the courts of that country.

For business clients, the courts of Lisbon, Portugal, have exclusive jurisdiction.

Consumers may also use the Portuguese electronic complaints book (Livro de Reclamações Eletrónico, www.livroreclamacoes.pt) or an alternative dispute resolution entity, such as the National Arbitration Centre for Consumer Conflicts (CNIACC, www.cniacc.pt).

 

14. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on this page, with the date of the last update at the top.

Changes do not apply to purchases or bookings made before the update.

 

15. General

If any part of these Terms is found invalid, the rest remains in force.

Our failure to enforce a right does not mean we waive it.

These Terms, together with our Privacy Policy and any written proposal, are the entire agreement between you and us about the Services.

 

16. Contact Us

For any questions regarding these Terms, email us at:

Email: hello@mattiamedia.com

Website: www.mattiamedia.com